Location: Based in Birmingham City Centre with regular UK travel required Hours: Full time 37.5 hours, 5 days Salary: Dependent on experience Reporting to: Director of Quality & Best Practice The role This interesting and varied role offers a broad scope of responsibility. Working with the senior management team you will ensure that our policies and procedures are compliant with current UK legislation including the management of the full HR cycle, Health & Safety compliance, and assist the management team in all areas of the business. Key responsibilities include: Human Resources Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner. Guide and updating the senior team on matters of Employment Law Ensuring all performance management and grievance activities are completed in a fair and consistent manner and are documented appropriately. To ensure that absence controls are in place in order that line managers can to monitor and control employee attendance. Direct HR Administrator in handling maternity, paternity, adoption and parental leave processes and queries. To take responsibility for management recruitment, including employee related administration; new joiner process from offer letter, reference requests through to joining instructions and induction; reminding line managers when reviews are due and ensure they are carried out and records maintained. Provide training and development support – assist in all aspects of administration for training and development projects. Develop strategies to retain key talent including managing company commission and bonus schemes Managing the natural cycle of Business Centres taking ownership for all redundancy casework and TUPE scenarios Delivery of HR KPIs e.g. absenteeism, labour turnover, employee engagement results to include the monitoring of trends, addressing of issues and reporting this information to the board Manage the internal apprenticeship program including the financing and company grants Payroll Maintain the Sage 50 Payroll and HR system including the input of key absence, holiday, overtime and change data. Collate, calculate and process the monthly payroll for the company In conjunction with the Finance Manager manage and run “year end” Research and deliver a contributory pension scheme in line with auto enrolment Health & Safety To support all managers in achieving legislative compliance and adherence to company policy Responsible for the design and implementation of company Health and Safety policy at site level Design and deliver the annual Health & Safety Audit ensuring completion of all paperwork at a centre level and documentation filed centrally Coordinate the monthly legionella testing, acting on any results that fall outside of required ranges Coordinate and manage annual Fire Risk and Asbestos assessments and ensure all remedials are actioned Manage the centrally approved Contractors list Prepare and present H&S audit reports to the Directors and the board Arrange and coordinate training on key safety issues such as First Aid, Fire Marshal and Risk Assessments Investigate and review accidents and incidents where necessary Liaise with relevant insurers regarding any potential actual claims To provide information and guidance where appropriate and necessary. Responsible For The role has line management for a HR Administrator and an Operations Analyst. Essential skills CIPD qualified or a relevant HR qualification Hands on experience of redundancy and TUPE Exceptional IT skills in MS Office Confidentiality, tact, diplomacy and the ability to defuse difficult situations. A team player with a ‘can do’ attitude, outgoing, personable and flexible. Proactive, uses own initiative and can work independently. Demonstrate a high degree of accuracy and attention to detail. Good project completer, resilient and works well under pressure. Excellent communication and client/external interface skills. Desirable skills IOSH trained or relevant experience of Health & Safety management in a low risk environment.

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Job Title: Field Sales Executive (covering Yorkshire) Responsible to: Head of Membership Salary: £20-22k + commission (on target earnings £30K that are currently being achieved). Join an award winning company where you get to sell something with passion! We are looking for a talented, energetic and dynamic individual to join the multi-award winning team. In joining the membership sales team you will be the face of the company and will be passionate about the county and all it has to offer. You will be responsible for selling membership to businesses across the Yorkshire Dales and Harrogate to ensure they grow the position as the world’s biggest tourism membership organisation. This is not a hard sales role it’s about being personable and getting in front of Yorkshire business owners. You will be based 1 day in the office and the others out on the road meeting your clients. You will liaise with a range of decision makers from senior representative in Yorkshire’s top tourism organisations to small independent family run businesses and you will therefore have the ability to adapt your approach and style accordingly. You will be commercially astute, sales driven and most importantly have a track record in delivering excellent results. Above all you will sell through service and passion this is not a hard sales role it’s a consultative sell in a vibrant and successful company and membership sales team of 8. Key Tasks: · Promote the company at events · Be proactive in generating appointments / meetings by either referral, networking or telephone · Work with colleagues to develop and support monthly recruitment events · Work closely with the Business Development Executives to ensure all new members details have been passed onto the wider marketing and communications team · Work closely with colleagues to ensure all new members receive exceptional service Key Requirements: · A commercially astute and sales driven individual, with a track record of delivering quantifiable results. · You will be an excellent communicator who can engender trust with members · Willingness to travel and work across Yorkshire · Full Driving Licence and own vehicle · Flexibility of hours to suit the workload and working requirements of events (including weekends) Personal Style, Skills and Behaviour: · Develops trust with an engaging, collaborative and inclusive way of working · Communicates effectively to a wide range of audiences · Demonstrate an ability to deliver excellent results

Personal Injury Secretary Castleford Office Up to to £16,835 This client has a reputation for having a strong team with low turnover of staff due to a fantastic supportive working environment. The role will be based in Castleford and they are recruiting for an experienced Legal Secretary to join their dedicated Personal Injury team. This is a hands-on role requiring the successful candidate to be able to hit the ground running and provide comprehensive support to the team with a high level of accuracy. Duties will include the preparation and dispatch of documentation and correspondence, attending to clients on the telephone and in person, diary management and ensuring file management is up-to-date. The successful candidate must possess the following skills and experience: • Legal Secretary with 2 years' plus experience in a similar role • Exceptional client care and team-working skills • Motivated and a keen eye for detail • Highly organised with a high level of accuracy

Part Time Outbound client Service (NOT A SALES ROLE) 9am till 1pm Monday To Friday Leeds area Permanent Full Time salary Up to £16k (Pro rata of 20 hours £8,533.33) You will join a friendly and professional team, making calls to business HR department clients to confirm the following details: Right client contact details for enquiries Software renewal dates Current software providers You must be happy making outbound calls to companies You will be expected to make circa 100 calls each shift and you will be set targets to ensure the quality of your calls. This is a professional office environment not a call centre. Within a fantastic company and team. You must be looking for part time hours only or be able to justify why you are looking for a part time role, i.e have another role to support yourself to full time hours, working parent, studying, carer etc. If you are studying you must be able to commit to these shifts all year the client will not look at people who do not have a time table for the year so therefore can not guarantee the commitment.

Receptionist £15k Leeds City Centre Job Description To provide a high standard of service in answering calls in a timely manner and dealing with visitors/clients and members of staff with courtesy and efficiency. Working hours will be 8.30am – 5.00pm Monday to Friday, and 9.30am – 6.00pm Monday to Friday on alternate weeks. Principal Accountabilities • Deals with clients in a confident and professional manner at all times • Has a basic understanding of the business practices and the systems operated • Notify staff immediately of any incoming post/parcels/files on arrival • Check Meeting Room Manager throughout the day and produce a report at close of business to ensure all room set up and catering requirements are captured for the following day. Ensure rooms are ready in a timely manner. • Arrange for couriers as and when required • Recognise cleaning issues and communicate these to the Facilities Supervisor • Attend staff meetings and training as required • Maintain an awareness and observation of Health & Safety issues within the • Firm and report any concerns to the Health and Safety Representative • Carry out any other duties as are within the scope, spirit and purpose of the job, the title of the role and its grading, as requested by the line manager Candidate Requirements Essential • English Language – GSE grade B or equivalent qualification • Previous experience of carrying out receptionist duties within a professional • organisation • Excellent communication skills, with confident manner • Preferred • Proven experience of good client relations.

New Business Advisor Leeds 16k Basic and 9k OTE Monday to Friday • Are you looking to work in a positive environment and feel valued? • Work in a successful new accounts and existing accounts sales team, knowing the targets are achievable and being hit? • Are you able to build relationships with clients? • Are you motivated to hit highly achievable targets and earn commission? Join a team of 7 vibrant and successful sales advisors in a positive company atmosphere. The team are looking for a driven and personable telephone sales advisor to clients to join them and help them to continue to deliver on their targets and company growth. Full training and a quality and sustainable role and career are on offer, this is not a company with a high turnover of staff. Due to the ongoing success this leading company has in the industry they are looking to expand the team on the new business advisors by one more person. You will promote new products and services along with the new online shop and look to generate sales or meetings for you areas field sales manager. Although this role is generating new business you must be driven on a high level of service and professionalism to ensure the brand name at all times. Your role will involve • Opening & gaining new accounts from clients • Contacting all clients on the database on the required frequency. • Advising all clients of all products, services and product pricing. • Up-selling on all orders via promotions. • Liaising with the delivery team to ensure prompt and full deliveries. • Dealing with any customer service issues promptly and efficiently. • Promoting the website to all clients • Seeking referrals of new business through existing sites • Management of the customer data in-line with Gold Standards • Booking meetings for opportunities with the existing base

Sales Administrator (With potential to move into client account manager) Temp to perm Immediate start needed or 1 weeks notice maximum Hunslet £14k to £16k This client is looking for someone who can fit right in with a lively, busy, professional division and can use their own initiative to provide the excellent service our customers expect and help support a successful team. As the main customers are in higher education their refresh activities tend to take place during the summer months, as such we’re about to enter a busy time and we require the right candidate to contribute to what we expect to be another great year for us. Sales administrators play a key administrative role in supporting the sales team and provide an important link between the sales team, account managers, and the client. Reporting to the Sales Manager, they will be working in a busy office environment, processing all sales-related paperwork and reporting. Specific responsibilities include dealing with the monitoring of on-going orders. Those working in this particular area of sales are often the first point of contact for customers, who may need assistance with orders, requests and lead times. Ideal candidates for the role are efficient and adaptable workers with good all-round administrative abilities, including a working knowledge of spread sheets. They must have excellent customer service skills and be extremely organised. Sales Administrators assist the team in answering client queries. A great portion of their time is spent handling and processing customer information. Main duties: Ensuring customer orders are processed within agreed timescales Manage customer queries and escalations where required Provide support in customer reporting where required (backlog, delivery reports) Maintain positive relationships between the department and customers, internal divisions and suppliers Daily Sales Administrator tasks: Handling customer requests Chasing sales quotes Hitting daily sales targets Maintaining good customer relationships Answering customers telephone queries Producing reports for clients Maintaining client records Managing the correspondence between the sales team and their clients Providing data and reports to assist the sales team Skills: Customer service or client management Understanding numeric data Being proactive and flexible Information technology Excellent communicator Being courteous and professional Being confident, thorough and collaborative Experience: Sales Administration experience is important Microsoft Office knowledge. Articulate Strong attention to detail

Title: Reservations Manager Location: Birmingham Hours: Full time 40 hours a week Salary: 25K + Commission potentially 5k Reporting to: Head of Sales Job Overview Based in Birmingham working five days a week this person will head up the National Sales team who are responsible for converting enquires. The sales office is the first line in the sales process and is an instrumental part in the success of the company. The team that the successful applicant will be responsible for is made up of 7 staff. Key job responsibilities: • To drive a team to achieve and excel attended viewing figures • Keep the team motivated to meet daily, weekly and monthly KPI’s • Collate Key Metrics on a daily, weekly and monthly basis • Report team performance into the Head of Sales on a weekly basis • Support and train staff to ensure all leads are handled to the standard required • Hold daily team buzz meetings to ensure everyone is clear on tasks for the day • Ensure team have visibility of month to date performance on a daily basis • Update Head of Sales on Price and Availability on a monthly basis of all Citibase Centres • Manage staff holidays to ensure the office is covered correctly at • Communicating with agents where necessary • Ensure that the sales system is updated correctly and that the team are loading notes • Hold monthly 1-2-1’s with the support of the Head of Sales to review each individuals performance and following months objectives Personal Specification • Salary 25-27k dependent on experience with commission • Would ideally suit someone with a background in sales, retail, hospitality – other reservation/call centre based roles • Ideally the applicant will have previous team leading/management experience • Applicant should have strong IT literacy

Regional Customer Advisor Leeds (Car is essential due to location) 15/16k Basic Commission potential 9k Your role will require you to build relationships with the companies clients and promote the company and services. Although this role involves 90% warm calls with clients, the team are looking for someone who enjoys the sales environment and is happy in this environment. Please do not apply to this role if you’re not looking for a sales type role. The team is doing exceptionally well and has been for the last few years so you are joining a well established and sucessful sales team. Your role will involve • Contacting all customers on the database on the required frequency. • Advising all customers (wholesale & operated) of all products, services and product pricing. • Up-selling on all orders via promotions. • Liaising with the delivery team to ensure prompt and full deliveries. • Dealing with any customer service issues promptly and efficiently. • Promoting the website to all customers • Seeking referrals of new business through existing sites • Management of the customer data in-line with Gold Standards • Opening & gaining new wholesale accounts • Booking meetings for opportunities with the existing base • Customer retention targets

Flexible Part Time Business Researcher Leeds Monday to Friday (20 hours) £16,000 (Pro rata) Flexible Part Time Business Researcher (Outbound calls non sales) Leeds Monday to Friday 9am till 1pm Are you struggling to break into an office role? Looking for part time work? Getting feedback from interviews you need more experience? A bright fresh graduate but no office experience? If so contact Harrington Norman now for this role as it could help you get your foot in the door. This professional company are looking for a driven part time business researcher to go through their client lists updating contact details and finding out relevant renewal dates for their clients. This information is then passed through to the sales team to call to book appointments. This is not a sales role This role will be based over the phone calling businesses and speaking with HR departments, to update and gain renewal dates. You will require a professional attitude and drive to get through your list. You will have a great team around you in a fantastic environment, This is not a call centre role or a sales role, you will only be gathering information.